JW Docking & Son Funeral Directors (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you contact us, use our services, visit our premises, or interact with us online.

We comply with applicable data protection laws including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may collect and process the following information:

• Name and contact details (address, phone number, email)
• Relationship to the deceased
• Identification information where necessary
• Details required to arrange and manage funeral services

In some cases, we may collect sensitive information where necessary, including:

• Religious beliefs or preferences
• Health information (e.g., accessibility needs)

• Payment details
• Billing addresses
• Financial transaction records

• Email correspondence
• Website usage data (if applicable)
• CCTV images if visiting our premises (where applicable)

We use your information to:

• Provide funeral services and related support
• Communicate with you regarding arrangements
• Fulfil legal and regulatory obligations
• Process payments and issue invoices
• Maintain accurate business records
• Improve our services

We will only use your personal data when we have a lawful basis to do so.

We process personal data under the following legal bases:

• Performance of a contract
• Legal obligations
• Legitimate interests
• Consent (where required)

We may share your information with trusted third parties when necessary, such as:

• Crematoria, cemeteries, churches, and officiants
• Florists, memorial suppliers, and transport providers
• Government authorities where legally required
• Payment processors and banks
• Professional advisers (e.g., legal or compliance consultants)

We do not sell or share personal data for marketing purposes.

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, alteration, or disclosure.

We retain personal data only for as long as necessary to fulfil the purpose it was collected for, including legal and regulatory requirements.

Under data protection laws, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (in certain circumstances)
• Object to processing
• Request restriction of processing
• Request transfer of your data
• Withdraw consent (where applicable)

To exercise your rights, please contact us using the details below.

If we operate a website that uses cookies, separate cookie information may be provided to explain how cookies are used.

If you have questions about this Privacy Policy or your data, please contact:

JW Docking & Son Funeral Directors
01253 205405
info@jwdocking.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

Website: www.ico.org.uk

We may update this Privacy Policy from time to time. Any changes will be posted and dated accordingly.